Privacy Policy

1. Overview

Onvayo Logistics LLP ("Onvayo", "we", "us") operates the Onvayo website and app, which connect customers who need to move goods with independent driver partners who provide the transport. This Privacy Policy explains what personal information we collect from customers and driver partners, how we use it, and the choices you have.

2. What We Collect

Depending on how you use the Platform, we may collect:

• Contact details — name, phone number, and email address if you provide one.
• Trip information — pickup and drop addresses, coordinates, goods description, sender/receiver names and phone numbers, and Trip status.
• Payment information — for online payments, our payment partner (Razorpay) processes your card/UPI/bank details directly; Onvayo receives confirmation of payment but does not itself store your full card or bank account details.
• Driver partner information — for driver partners, identity documents, vehicle registration details, and location while a Trip is active.
• Device & usage information — such as approximate location (to show relevant pickup suggestions), app/browser type, and how you interact with the Platform.

3. How We Use Your Information

• To create your account and let you book, fulfil and track Trips.
• To match Customers with Driver Partners and share the minimum information each needs to complete a Trip safely (for example, a Driver Partner sees the pickup/drop address and sender/receiver contact for that Trip).
• To process payments and generate GST invoices.
• To provide customer support and respond to queries or complaints.
• To improve the reliability, safety and performance of the Platform.
• To meet legal, tax and regulatory obligations.

4. Legal Basis for Processing & Automated Decisions

We process your information on the following bases: to perform our contract with you (arranging and completing a Trip), to comply with legal obligations (such as GST record-keeping), for our legitimate interests (such as fraud prevention and improving the Platform), and, where applicable, with your consent (such as optional marketing communication).

Fares and Driver Partner matching are generated automatically by our pricing and dispatch systems based on distance, vehicle type, availability and applicable charges — no manual review decides an individual fare or match. You can always see the fare before confirming a Trip, and can contact us if something looks wrong.

5. Security

We use reasonable technical and organisational measures — including encrypted connections, access controls on our systems, and row-level data access rules in our backend — to protect your information against unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Who We Share Information With

We share information only as needed to run the Platform:

• With the Driver Partner assigned to your Trip (pickup/drop details and contact information for that Trip only).
• With our payment processor (Razorpay) to complete online payments.
• With service providers who help us run the Platform (such as our cloud hosting and messaging providers), under confidentiality obligations.
• Where required by law, regulation, or a valid order from a government or judicial authority.

We do not sell your personal information to third parties.

7. Data Retention & Deletion

We retain Trip and account information for as long as your account is active, and afterwards for as long as needed to meet our legal, tax and accounting obligations (including GST invoicing records). You may request deletion of your account and associated personal information by writing to hello@onvayo.in, subject to records we are legally required to retain.

8. Your Choices & Rights

You may decline to provide certain information, but doing so may mean we cannot offer you some or all of the Platform's features (for example, we cannot arrange a Trip without a pickup/drop location and a contact number). You can review and update your profile information in the app, and you may withdraw consent for optional data uses (such as promotional communication) at any time by contacting us.

Location access (for pickup suggestions and, for Driver Partners, live Trip tracking) is requested through your device's own permission prompt and can be turned off at any time in your phone's settings — turning it off may limit features like address autocomplete or live tracking.

9. Cookies

Our website uses a small number of cookies to remember your preferences and to understand how the site is used. You can control or disable cookies through your browser settings; some parts of the website may not function as intended if you do so.

10. Children's Privacy

The Platform is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from children.

11. Links to Other Websites

The Platform may contain links to third-party websites (for example, app stores or payment providers). We are not responsible for the privacy practices of those third parties, and encourage you to review their own privacy policies.

12. Grievance Officer

For any privacy-related concerns or complaints, you may contact our Grievance Officer:

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised policy here with an updated "Last updated" date, and where changes are significant, we will make reasonable efforts to notify you through the app or by email.

14. Contact Us

Questions about this Privacy Policy can be sent to hello@onvayo.in or through our Support page.